To all PUB customers, PUB hereby announced that there will be a planned power outage. Refer to table below for details: Date Aono/Area Bukina/Reason Maanna/Duration 1 06 Dec 2025 Kaonobong/Saturday Bikenibeu to Nabeina. (St Maria College nako Nabeina) Transformer...
At PUB, we prioritise customer service and recognise that, above all, we are a customer-service organisation. We are working to improve our response times to customers’ requirements. However, our improvement will take time and an investment in training, systems and...
At PUB, we prioritise customer service and recognise that, above all, we are a customer-service organisation. We also recognise that in recent years, our standards have declined, and during a period of resource shortages, PUB has fallen short in customer...
The prepaid meter rollout is progressing, albeit slowly! This means that PUB is attending to outstanding debts with renewed vigour as we seek to transfer meters to prepaid. Our aim is to collect balances and have customers prepay for future electricity usage....
Mauri all valued PUB customers We advised several weeks ago of a pending tariff increase. Tariffs have remained static for many years despite rising operations costs. Past tariffs have failed to provide sufficient funding for generation and network maintenance costs....
This has been very great news while the roll out of our Prepaid meters are in full swing! Yes, you read it right, you can now use Vodafone to redeem your Prepaid tokens. This used to be only available on OceanLink. With the move to change all our clients to Prepaid,...
Yes, we know you’ve heard this before! PUB intended to roll out new prepaid electricity meters in October 2023 – that’s a year ago! What happened? Well firstly, the meters didn’t arrive. Then we realised that more tools and materials were required to safely install...