Dear Valued Customers, The Public Utilities Board (PUB) reminds all customers to report electricity, water and sewerage issues directly to PUB through our Customer Call Centre. Simply follow these Steps: - Open your browser/internet - www.pub.com.ki - Contact us -...
LONG-TERM OUTSTANDING CUSTOMER ACCOUNTS The Public Utilities Board (PUB) reminds customers with long-standing outstanding balances to settle their accounts with urgency. For many years, PUB’s efficiency has been compromised by many customers failing to pay their debts...
As many residents are aware the South Tarawa Water Supply Project (STWSP) aims to provide water accessibility for every household on a continuous basis. For project challenges and updates see the section on STWSP under ‘Projects’. For several weeks now, PUB has...
Water & Sanitation – Annual Performance FY2024 to Q1 2026
PUB is pleased to report some good progress on the prepaid meters roll-out in recent weeks, after a lengthy period of slow output and stop-start work.The objective is that, over time, all meters will be converted to pre-paid. We are aware of some concerns with these...
PUB continues to strengthen its performance across electricity generation, and despite challenges has also increased water production. Electricity GenerationElectricity generation has grown steadily over recent years, with PUB now producing more power than ever before...
PUB is committed to responsible environmental management across all of its operations. A key part of this commitment is the waste oil and fuel recovery programme at the Betio Power Station, which ensures that waste products from power generation are safely collected,...
The Public Utilities Board (PUB) recently conducted a two-day training on the use of new jetting machines to support sewer maintenance works. The training was led by Liam Stuart from Pressure Solutions in New Zealand, with the participation of 14 PUB staff members....
At PUB, we prioritise customer service and recognise that, above all, we are a customer-service organisation. We are working to improve our response times to customers’ requirements. However, our improvement will take time and an investment in training, systems and...
At PUB, we prioritise customer service and recognise that, above all, we are a customer-service organisation. We also recognise that in recent years, our standards have declined, and during a period of resource shortages, PUB has fallen short in customer...