Year: 2025
Ways to Reduce Your Bills
Switch to prepaid meters and monitor your usage by daily checking of the CIU. Remember to switch off appliances once you have finished and to turn off power points when not in use If you are concerned that the CIU is moving quickly indicating high electricity...
PUB Response Times
At PUB, we prioritise customer service and recognise that, above all, we are a customer-service organisation. We are working to improve our response times to customers’ requirements. However, our improvement will take time and an investment in training, systems and...
PUB’s Call Centre
At PUB, we prioritise customer service and recognise that, above all, we are a customer-service organisation. We also recognise that in recent years, our standards have declined, and during a period of resource shortages, PUB has fallen short in customer...
Electricity tariff Collections
The prepaid meter rollout is progressing, albeit slowly! This means that PUB is attending to outstanding debts with renewed vigour as we seek to transfer meters to prepaid. Our aim is to collect balances and have customers prepay for future electricity usage....
Revised Tariffs Effective From 20th February 2025
Mauri all valued PUB customers We advised several weeks ago of a pending tariff increase. Tariffs have remained static for many years despite rising operations costs. Past tariffs have failed to provide sufficient funding for generation and network maintenance costs....