Public Notices

PUB Response Times

At PUB, we prioritise customer service and recognise that, above all, we are a customer-service organisation. We are working to improve our response times to customers’ requirements. However, our improvement will take time and an investment in training, systems and...

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PUB’s Call Centre

At PUB, we prioritise customer service and recognise that, above all, we are a customer-service organisation. We also recognise that in recent years, our standards have declined, and during a period of resource shortages, PUB has fallen short in customer...

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Electricity tariff Collections

The prepaid meter rollout is progressing, albeit slowly! This means that PUB is attending to outstanding debts with renewed vigour as we seek to transfer meters to prepaid. Our aim is to collect balances and have customers prepay for future electricity usage....

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Notice of Possible Tariff Increase

This has been very great news while the roll out of our Prepaid meters are in full swing! Yes, you read it right, you can now use Vodafone to redeem your Prepaid tokens. This used to be only available on OceanLink. With the move to change all our clients to Prepaid,...

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555 Top Up on Vodafone Now Ready

This has been very great news while the roll out of our Prepaid meters are in full swing! Yes, you read it right, you can now use Vodafone to redeem your Prepaid tokens. This used to be only available on OceanLink. With the move to change all our clients to Prepaid,...

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Prepaid Meters Are Coming Soon

Yes, we know you’ve heard this before! PUB intended to roll out new prepaid electricity meters in October 2023 – that’s a year ago! What happened? Well firstly, the meters didn’t arrive. Then we realised that more tools and materials were required to safely install...

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