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Customer Service



The Customer Service Unit (CSU) is the infant unit of the Administration and Human Resources Department. It was established in January 2013. The basic objective of the Unit is to support PUB’s intentions to making a change. Painting a new image to the eyes of the general public and improving it relations to its customers but most of all to guarantee their (Customers) complete satisfaction is the key.


The CSU plays an important role in PUB’s transitional era to making PUB a better place to work and the most professional Utility in providing a sustainable and quality service.


In this move the CSU is created to ensure that customers have a single convenient point of contact to make inquiries about PUB services, get support or advice, check on service delivery or make a complaint about a service.


Presently CSU has 7 staff altogether stationed in the Head Office and in the two Branches, Bikenibeu and Bairiki.


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